Property Maintenance
Connect the request, the approver and the person doing the work.
Clear ownership when occupants, property managers and contractors each hold a different part of the job.
The working problem
The working gap.
The person reporting a maintenance issue may not be the person authorised to approve the work. A request can also be waiting for access details rather than a quote decision. Treating those as one open task makes it hard to see what is actually blocking progress.
Missing approval or access information may cause repeat calls, wasted visits or delayed completion. The economic case uses actual handling effort and authorised work, not assumed lost revenue.
Illustrative workflow · not a customer result
- Record the request and authorised customer contact
- Confirm approval and access responsibilities
- Route the quote or work order for the appropriate decision
- Handoff confirmed work
- Record closeout and any outstanding customer issue
What Sunlit changes
A defined change.
- Distinct approval and access states
- A responsible person for each blocker
- Clear closeout information for the authorised contact
Agreed commercial records and minimum necessary customer information. Property access, work authorisation and expenditure remain with authorised people.
How we check it
Measure the change.
- Requests awaiting authorisation
- Access-related rescheduling
- Closeouts with complete handoff information
Start with this question: Is a request waiting for your team, an approver or access to the property?
Clear boundaries
Scope and evidence.
- An occupant request is not automatic authority to spend
- No property-management or safety certification
- No unnecessary disclosure of occupant information
Implementation depends on authorised access, system compatibility, lawful contact and an agreed scope. We do not guarantee revenue or jobs.
Start here
Find the gap worth fixing first.
Tell us where work stops moving. We’ll assess the fit and recommend what to check next. No technical specification required.