Plumbing
Separate urgent enquiries from planned work—and give both a next step.
Clear intake, callback ownership and quote follow-up for plumbing businesses handling different kinds of work.
The working problem
The working gap.
Consider a repair request received while the team is on site and a planned installation awaiting a quote. They need different responses. If both land in an unstructured message list, urgency, availability and responsibility can be hard to see.
An unanswered suitable request may go elsewhere; a forgotten planned-work quote may leave future work uncertain. The value of either gap must be checked against actual demand and delivery capacity.
Illustrative workflow · not a customer result
- Capture the request and location
- Have an authorised person assess urgency and availability
- Assign the response or visit
- Track any planned-work quote separately
- Record booking, decline or another confirmed outcome
What Sunlit changes
A defined change.
- Distinct paths for urgent and planned enquiries
- An owned callback queue
- Quote status and next action visible to the team
Selected contact channels and one or more explicitly agreed workflows. Sunlit improves the commercial process; your team decides urgency and service availability.
How we check it
Measure the change.
- Time to meaningful response by enquiry type
- Unassigned callbacks
- Planned quotes with a known decision
Start with this question: Do urgent requests and planned quotes disappear into the same queue?
Clear boundaries
Scope and evidence.
- No emergency response or attendance guarantee
- No plumbing diagnosis
- No assumption that every missed call is valuable work
Implementation depends on authorised access, system compatibility, lawful contact and an agreed scope. We do not guarantee revenue or jobs.
Start here
Find the gap worth fixing first.
Tell us where work stops moving. We’ll assess the fit and recommend what to check next. No technical specification required.