Landscaping
Turn site visits and design conversations into a clear customer decision.
Keep project enquiries, scope options and recurring service requests from getting tangled together.
The working problem
The working gap.
A landscape project can move from enquiry to site visit, then wait while the customer considers scope options. Routine maintenance requests may need a much shorter path. If the team uses the same status for both, it is difficult to know which action will help.
Unclear customer choices can leave estimating and scheduling in limbo. A more useful follow-up may resolve those choices; actual value depends on capacity, costs and the customer's priorities.
Illustrative workflow · not a customer result
- Separate project and maintenance requests
- Track visit findings and missing customer choices
- Prepare the authorised agreed-scope quote
- Follow up the actual decision needed
- Record booking or an appropriate close reason
What Sunlit changes
A defined change.
- Different paths for project and recurring work
- A record of unresolved scope choices
- Quote follow-up that asks a useful question
Selected intake, quoting and follow-up workflows; design advice, site conditions and material selection stay with your business.
How we check it
Measure the change.
- Visits awaiting customer information
- Quotes with a named next decision
- Time from complete scope to recorded outcome
Start with this question: Are you waiting for the customer to choose—or has nobody asked for the next decision?
Clear boundaries
Scope and evidence.
- No landscape design or site-suitability assessment
- No assumed job value or margin
- No guaranteed project acceptance
Implementation depends on authorised access, system compatibility, lawful contact and an agreed scope. We do not guarantee revenue or jobs.
Start here
Find the gap worth fixing first.
Tell us where work stops moving. We’ll assess the fit and recommend what to check next. No technical specification required.